Laura Bond Lettings aims to provide the highest standard of service to all Landlords and Tenants, Sellers and Buyers and give an assurance that any grievance you have concerning such service is immediately addressed.
If you believe you have, or may have, a grievance with one of our offices, please write a letter outlining your grievance FAO Laura Bond to the address of the office:
Sapper Jordan Rossi House, Otley Road, Baildon, BD17 7AX.
Your correspondence should be acknowledged within 3 working days, investigated thoroughly in accordance with established in-house procedures and replied to within 14 working days of receipt. If the office requires longer than this timescale they will advise you in writing and confirm their revised response date.
Should your grievance not be resolved to your satisfaction following an internal investigation, you can refer the matter to Property Redress Scheme who are an independent organisation.
Property Redress Scheme, 1st Floor, Premiere House, Elstree Way, Borehamwood, WD6 1JH
(Note that there is a 12-month time limit in providing redress scheme with your complaint which starts from the date the ‘Final Viewpoint Letter’ you receive is dated).
The office is also registered with Propertymark so you can raise your complaint with them. Further information on this process can be found here:
Make a complaint about a Propertymark member | Propertymark
